Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@ritter-studios.com. Please note that returns will need to be sent to the following address: Fürbringerstraße 32, 10961 Berlin, Germany.

If your return is accepted, we'll send you instructions on how and where to send your package. Return shipping costs, as well as any eventual import fees, are the customer's responsibility. If import fees are requested from the shipping service upon return, we will share a receipt of the fees paid with the customer and subtract this amount from their refund.

A tracking number for the return shipment must be shared with us at contact@ritter-studios.com to ensure the return's proper receipt. The customer remains responsible for the returned item until it has been successfully delivered to us. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@ritter-studios.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. An email with photo documentation must be sent to contact@ritter-studios.com no later than 2 days from delivery.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, refunds are automatically issued to your original payment method within 14 days of approval. Please allow an additional 5–7 business days for the refund to be reflected in your account, as processing times vary by bank or credit card company.
If more than 15 business days have passed since we've approved your return, please contact us at contact@ritter-studios.com.